Terms of service

SHARKBYTE (UEN 53527323A) and SHARK BYTE TECHNOLOGY (SSM Registration No. 202603170433 / IP0628140-T) provide managed digital services to business clients, including website design, hosting, maintenance, and AI-assisted customer communication tools.

These terms describe the general basis on which those services are offered. The specific scope, fees, and duration that apply to you are set out in the signed service agreement between your business and SHARKBYTE. Where the two differ, the signed agreement takes precedence.

Services are delivered under a signed service agreement. Work begins once that agreement is in place and any agreed onboarding fee has been settled.

Delivery timelines depend on the content, access, and approvals you provide. Where a dependency sits with your team, timelines shift accordingly and we will tell you when that happens.

Subscription and setup fees are set out in your service agreement. Online transaction fees and third-party payment gateway fees (HitPay) are disclosed prior to signing and are charged as set out in the applicable agreement.

We do not introduce new charges mid-term. Any change to pricing applies from the next renewal and is communicated in advance.

Clients retain full ownership of their domain, website files, and business data at all times. Nothing in these terms transfers ownership of your material to us.

On request, and in accordance with the agreed notice period, we will transfer your domain, website files, and data to you or to a provider you nominate.

AI-assisted features are designed to support, not replace, human customer service. Conversations are handed over to your team where appropriate, and you remain responsible for the commitments your business makes to its customers.

AI output can be imperfect. We recommend reviewing automated replies during onboarding and configuring handover rules to match how your team actually works.

AI output is probabilistic and may be inaccurate, incomplete, or unsuitable for a given situation. It is provided as-is, is not professional, legal, medical, or financial advice, and must not be relied on as the sole basis for a decision that affects a customer.

You are responsible for configuring the tone, offers, prices, and policies the AI is allowed to communicate, and for human review where your industry or regulator requires it.

Where we process personal data belonging to your customers through Orbis, you are the data controller and we act as your data intermediary or processor, processing that data only to deliver the services and on your documented instructions.

We apply access controls, encryption in transit, and role-based restrictions appropriate to the nature of the data. Our handling of personal data, including consent, retention, withdrawal, and breach notification under the Singapore PDPA, is described in our Privacy Policy, which forms part of these terms.

We do not use your business data or your customers’ conversation content to train general-purpose public AI models. Aggregated, de-identified operational statistics may be used to improve service reliability.

Parts of the service depend on third parties, including WhatsApp Business, payment gateways, and AI model providers. Your use of those features is also subject to those providers’ terms and policies, and to their availability, rate limits, and changes, which we do not control.

Messaging volumes sent through third-party channels may attract per-message charges set by that provider. Where those charges are passed through, they are itemised.

Subscriptions include usage allowances (for example AI messages, storage, or outlets) stated in your service agreement. Sustained usage beyond those allowances may be charged at the published overage rate or require a plan change; we will tell you before applying either.

The Orbis platform, its software, models, configuration, and documentation remain our intellectual property. Your subscription grants a non-exclusive, non-transferable right to use the service for your own business during the term.

Your business data, content, branding, and customer records remain yours. You grant us only the limited licence needed to host and process them to deliver the service.

You agree not to use the services to:

We aim for high availability but do not warrant uninterrupted service. Scheduled maintenance is notified in advance where practical. Some components depend on third-party platforms whose availability we do not control.

Support channels and response targets are set out in your service agreement.

Either party may end the agreement in line with the notice period stated in it. On termination, outstanding fees for the notice period remain payable, and we will hand over your domain, files, and data as described above.

We may suspend the service on notice for non-payment or for use that breaches the acceptable use section, and will restore it once the issue is resolved. Data export is available for 30 days after termination, after which data may be deleted.

To the extent permitted by law, our aggregate liability arising out of the services is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunity.

We are not liable for loss arising from AI output you chose to send without review, from third-party platform outages or policy changes, or from instructions or content you supplied.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, unless your signed service agreement states otherwise.

We may update this page as our services change. Material changes affecting existing clients are communicated directly, and your signed agreement continues to govern your engagement for its term.